1. General
Chan Cheng® Yoga & Pilates Studio (hereinafter "Chan Cheng" or "we") takes your personal information and privacy very seriously. This Privacy Policy is formulated in accordance with the Personal Information Protection Law of the People's Republic of China, the Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic of China, and other applicable laws and regulations, to explain how we collect, use, store, and protect your personal information, as well as the rights you are entitled to under the law.
Before using Chan Cheng's official website (ccvita.cn, hereinafter "this website"), please read and understand this policy in full. If you do not agree with any provision of this policy, please stop using this website.
2. Information We Collect
Depending on how you interact with us, we may collect the following types of personal information:
Information you provide directly:
- Name, phone number, WeChat ID, and email address (for bookings, inquiries, and membership services)
- Gender and date of birth (for class suitability and health assessment)
- Health information (such as injuries or medical history, to help ensure safe practice)
- Emergency contact information (for handling emergencies)
- Payment-related information (actual payment processing is handled by third-party payment providers; we do not store your full card number or account password)
Information collected automatically:
- Device information (operating system, browser type, device identifiers)
- Access logs (IP address, access time, pages visited, referring page)
- Browsing preference information collected via cookies and similar technologies
3. How We Use Your Information
We use your personal information for the following purposes:
- Processing service requests such as class bookings, membership activation, and renewals
- Sending service notices such as booking confirmations, class reminders, and health information
- With your authorization, sending you promotions, new class announcements, and brand updates
- Analyzing user behavior data to improve website functionality and the user experience
- Fulfilling obligations under applicable laws and regulations, and cooperating with lawful government inquiries
- Protecting platform security and preventing fraud and violations
4. Information Sharing and Disclosure
We do not sell your personal information to any third party. We may share your information with specific parties in the following circumstances:
- Service providers: partners providing technical services, payment processing, data storage, and other services necessary to deliver our services. These parties are bound by confidentiality agreements and may not use your information beyond the authorized scope.
- Legal requirements: as required by law, or in response to lawful requests from government or judicial authorities, we will provide the necessary information in compliance with regulations.
- With your consent: we may share information with other parties you designate, with your explicit authorization.
5. Information Security and Storage
We use industry-standard technical measures to protect your personal information, including encrypted data transmission (HTTPS/TLS), tiered access controls, regular security audits, and data backups.
Your personal information is stored on servers located within the People's Republic of China. Except as otherwise required by law or with your explicit consent, we will not transfer your information overseas.
We retain personal information only for the minimum period necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. After the service ends or the retention period expires, we will delete or anonymize the relevant information.
6. Your Rights
Under the Personal Information Protection Law, you have the following rights regarding your personal information:
- Right to know and decide: understand the purpose, method, and scope of our processing of your personal information
- Right to access and copy: request to access or obtain a copy of your personal information
- Right to correction: request correction of inaccurate or incomplete personal information
- Right to deletion: request deletion of your personal information under legally specified circumstances
- Right to withdraw consent: withdraw any consent previously granted to us (this does not affect the lawfulness of processing carried out before withdrawal)
- Right to object: you may object at any time to the processing of your information for marketing purposes
To exercise any of the above rights, please contact us using the contact details at the end of this policy. We will respond within 15 business days.
7. Use of Cookies
We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and provide personalized content. You can decline or delete cookies through your browser settings, though this may affect certain website features.
8. Protection of Minors
This website does not knowingly provide services directly to minors under the age of 14. If we discover that we have collected a minor's personal information without a guardian's consent, we will delete it immediately. If a guardian becomes aware of such a situation, please contact us promptly.
9. Updates to This Policy
We may update this policy as laws and regulations change or as our business needs evolve. Material changes will be communicated through a website notice or direct notification to you. Updated policies take effect immediately upon posting; continued use of this website constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, please contact us via:
- Email: service@ccvita.cn
- Address: Chan Cheng® Yoga & Pilates Studio, Binhai New Area, Tianjin, China
We take every request seriously and will respond within the timeframe required by law.